Grievance redressal
If something has gone wrong, we want to hear about it and we want to fix it. This page sets out how to raise a complaint with Argentron Technologies Pvt. Ltd. and what happens next.
1. What this covers
Complaints about the Platform: an invitation that should not have been sent, an application that has stalled, a document you submitted, the conduct of a DSA partner working your file, or the way your personal data has been handled.
2. How to raise a complaint
Write to support@argentrontech.com with the subject line "Grievance", and include: your name and company; the email or phone number registered with us; the file or application number if you have one; what happened and when; and what you would like us to do. Attach anything that helps us understand it.
3. Who handles it
Complaints are handled by the Grievance Officer, Argentron Technologies Pvt. Ltd., reachable at support@argentrontech.com.
4. What happens, and when
We acknowledge every complaint within 48 hours of receiving it, with a reference number. We aim to resolve it within 15 working days. If a complaint needs longer — because it depends on a Lender's response, for instance — we will tell you why and give you a revised date. You will receive our decision and the reasons for it in writing.
5. Complaints about a facility
A credit facility is sanctioned and serviced by the Lender named on the sanction letter, not by us. Complaints about the facility itself — its pricing, terms, statements, recovery or closure — should be raised with that Lender through the grievance channel set out in its sanction letter. Tell us as well and we will follow it up alongside you.
6. If you are not satisfied
If we have not resolved your complaint within the timelines above, or you are not satisfied with the outcome, you may escalate it to the Lender's principal nodal officer, and thereafter under the Reserve Bank of India's Integrated Ombudsman Scheme, where the complaint concerns a regulated entity. Details of that scheme are published on the RBI's website.
7. Contact
Argentron Technologies Pvt. Ltd. · support@argentrontech.com